At ÉnergieAlpha, we provide FREE Standard Shipping on all orders. Every shipment is dispatched in 100% discreet packaging with a dedicated tracking link and number.
Once your order ships, you will receive a dispatch confirmation email containing your tracking details. Please allow up to 48 hours for initial tracking information to sync with the carrier system.
Shipping FAQs
Can I track my order?
Yes! Every order includes step-by-step tracking. Once your package leaves our fulfillment center, we will email you a tracking link so you can follow your delivery in real-time. You can also visit our Track Order Page at any time.
Will I have to pay taxes and import duties?
Depending on your destination country, your shipment may be subject to local import duties, taxes, or customs fees upon arrival. These charges are determined by your local customs authority and are the responsibility of the customer. Please contact your local customs office for specific rates and guidelines.
What if my package is damaged, lost, or stolen?
Every ÉnergieAlpha device undergoes strict quality control inspection before dispatch. While we cannot take responsibility for carrier carelessness, loss in transit, stolen packages after delivery, or incorrect address entries made during checkout, we are committed to helping you resolve any issues.
If your package arrives damaged or goes missing, please file a claim with the shipping carrier immediately, then reach out to us at [email protected]. Our customer support team will gladly guide you through the claims process to ensure a resolution.