At ÉnergieAlpha, we are committed to providing top-tier quality and performance. Please review our complete policy below regarding returns, cancellations, and exchanges.
60-Day Return Policy
Our return policy lasts 60 days from the date you receive your package. If 60 days have passed since delivery, we unfortunately cannot offer a refund or exchange.
- Functional Defects: Returns and refunds are generally granted for items with confirmed functional or manufacturing defects. To be eligible for a return, the item must be accompanied by proof of purchase and returned in its original packaging.
- Change of Mind: We do not offer refunds for change of mind. Exceptions may be considered under extraordinary circumstances on a case-by-case basis with satisfactory proof of purchase.
- Non-Returnable Items:
- Gift cards
- Custom-made products
- Downloadable software
- Intimate or hygienic personal care items (unless defective upon receipt)
To initiate a return request, please contact our support team at [email protected] with your order number and proof of purchase.
Order Cancellations
We process orders rapidly to ensure fast delivery.
- Cancellations are only accepted for full-priced items within 60 minutes of placing your order.
- If you need to cancel, please email [email protected] immediately. Once an order enters fulfillment after the 60-minute window, it cannot be canceled.
Refund Process & Timeline
Once your returned item is received and inspected at our fulfillment center, we will send you an email to confirm receipt and notify you whether your refund has been approved or rejected.
- Approved Refunds: If approved, your refund will be processed immediately, and a credit will automatically be applied to your credit card or original payment method within a few business days.
- Late or Missing Refunds:
- Check your bank or credit card account again.
- Contact your credit card company or bank, as processing times vary before refunds are officially posted.
- If you have completed these steps and still have not received your refund, contact us at [email protected].
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange your device for the same item, please email [email protected].
Return Shipping Details
- Customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable.
- If shipping an item valued over $10, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items lost in transit by the carrier.
- Final refunds are finalized only after our team confirms physical receipt and inspection of the returned item according to the conditions above.